Contact Email: Contact@referencementplus.com
Website: https://visibiliteseo.com
At Referencement Plus, customer satisfaction is our top priority. We are committed to delivering high-quality mobile application development services tailored to your needs. However, due to the nature of our custom digital services, refunds are subject to specific conditions outlined below.
1. Service-Based Policy
Our services involve custom development, which requires dedicated time, resources, and effort. Therefore, refunds are not guaranteed once a project has commenced or resources have been allocated.
2. Eligibility for Refunds
You may be eligible for a partial or full refund under the following circumstances:
- Before Project Start: A full refund is possible if the project has not yet begun and no resources or time have been committed.
- Delayed Delivery (Without Cause): If we are unable to deliver the agreed-upon services within a reasonable time and without valid reason, a partial refund may be considered.
- Failure to Meet Specifications: If the final product delivered significantly differs from the agreed-upon project scope and documented requirements — and no acceptable resolution can be reached — a refund may be considered on a case-by-case basis.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of mind after the project has started
- Delays caused by the client (e.g., late feedback, unresponsiveness)
- Cancellation after significant development progress
- Dissatisfaction based on preferences outside the agreed-upon specifications
- Services already rendered or delivered (e.g., completed features, designs)
4. Requesting a Refund
To request a refund, please contact us in writing at Contact@referencementplus.com with:
- Your full name and contact information
- Project name or invoice number
- Reason for the refund request
- Any supporting documentation (emails, agreements, etc.)
We will review your request and respond within 7 business days.
5. Dispute Resolution
If a disagreement arises regarding refunds, we encourage open communication to find a fair solution. If necessary, the issue may be escalated to mediation or resolved according to applicable Moroccan law.
6. Policy Updates
Referencement Plus reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Need Help?
If you have questions about this policy or need assistance, feel free to contact us:
📧 Email: Contact@referencementplus.com
🌐 Website: https://visibiliteseo.com